Ticket Home – Evaluation of a hospital discharge service

A new report has been co-produced by staff from Uttlesford Community Action Network (UCAN) and social scientists at Anglia Ruskin University (ARU) as part of a consultancy evaluation of the Ticket Home hospital discharge service provided by UCAN.

The report presents a summary analysis of the academic and policy literature relating to the challenges involved in the safe and timely discharge of patients from hospital, as well as an evaluation of the achievements and challenges entailed by UCAN in supporting safe and timely discharge of patients from Princess Alexandra Hospital (PAH), Harlow, to their homes across West Essex, from December 2022 to November 2023. Detailed information is provided on actions undertaken to support patients who were discharged by UCAN’s Ticket Home initiative.

A copy of the evaluation can be downloaded here.

Acknowledgements

UCAN would like to acknowledge and thank the Hertfordshire & West Essex Integrated Care System and the specific Commissioners involved, Michelle Bullman and Sara Chaudhry, in agreeing to fund this initiative across the West Essex area, along with the ongoing support in its development provided by Sara Chaudhry and Amy Jackson. We would also like to thank the Transfer of Care Team at Princess Alexandra Hospital, Harlow, for their support and partnership working. Specifically, Kay Cobbold, the TOC Matron, who played a distinct role in the successful integration of this initiative within the hospital as a whole