The disability benefits team are specially trained volunteers who visit people in their homes to help them to complete complex disability benefit application forms. Last year they helped 563 clients apply for disability and carer’s benefits worth over £1,548,000 a year!

What will you be doing?

As a home visit volunteer, you will help people who, because of limited mobility, pain levels, confusion or caring responsibilities, are unable to attend the office. Undertaking one visit a week, on average, you will receive specialist training so that you can help clients to complete disability benefit applications and provide support and advice on fall prevention, social transport, care options, befriending and support groups, handyman services, access to priority registers, warm homes or budgeting advice, which can vastly improve the quality of life of disabled people and their carers.

This is a flexible role that works very well around other commitments.

Skills needed:

You don’t need any specific qualifications or experience; you will receive full training for this role. But you should:

● be friendly and approachable

● be non-judgmental and respect views, values and cultures that are different to your own

● have good listening skills

● have excellent verbal and written communication skills

● be able to understand information and explain it to others

● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

● be willing to undertake training in your role

● have access to a car, as travel around the district is required. Travel expenses will be reimbursed.

For further information:

Contact us on:

T: 01371 404525